samsung tv menu not working

Also, when I press the green 'Menu' button, the main menu with icons also fails to appear. My gameroom SHARP tv has lasted 6 years. I am not sure if the thread is closed given that you and I are still on it. If the HOME button still doesn't work after you perform the steps above, follow the steps below to perform factory data reset. The last stage of troubleshooting is to run the built-in sound diagnostic test in Samsung TV’s support menu. I do not know if they are always that good but I plan on using them again if something comes up. Select System software update. Shop online for the latest Samsung smartphones, tablets, wearables and accessories. Please Note: The information on this page is for New Zealand products only. Replace the Smart Remote. Frustrating! Smart tv remote - 3 buttons not working: Smart hub, Menu, by claxicob Feb 3, 2014 9:00AM PST. And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault. When power was restored, the Guide never started to work. All rights reserved. If other devices like your phone can see the TV as an available Bluetooth device, then your Smart Remote is not functioning correctly. Then why did you close this thread, and tag this as THE SOLUTION for everyone? You can download the user manual from our Manuals & Downloads page. In some situations, it may actually be on, but just showing you a black screen. Without this product, applied coupon or promotion code cannot be redeemed. © 2018 Best Buy. However, I cannot get iPhone or MAC connected to the tv. … Find out more about 'Troubleshooting Display Issues on your Samsung TV " with Samsung Support. It is possible that the Television and the remote got de-synced due to which the Remote’s signals are not being registered by the television. It was installed 11/29/18 by the Geek Squad. I went thru all the options in the menu, and I could not find anywhere, where I am offered a chance to select between Freeview and Samsung. Hit Menu button on the remote. TV & AV. By the way, I did not tag my post as "the solution" for everyone (I wonder if the moderator possibly did?). Tried factory reset, update software from the tv & hard reset. Lately my Amazon Prime Video app has stopped working. To be redirected to your local support page please click here. My Samsung has lost power several times, while initially 'on', during the blackouts we had with the sever weather we had these past months. by bgood52 Nov 27, 2010 8:22AM PST Had the same problem with my Samsung 40" TV screen, turned out to be two bad 10 volt capacitors, they should be 12 volt! I either get a perpetual loading symbol followed by an "Insufficient bandwith" message, or if I click a series I've been watching, it does not respond and will not play. Solution 2: Re-Syncing the TV and Remote. I have tried to plug off the tv and turn on again, still the same, I am on update 1251. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Samsung does not stand behind their product. I'll wait and  see if it continues... but it can be filxed so easily wont be a bother. Under the TV category, select Apps. I have just gotten a new update on my samsung tv 2018 version, there is additional menu "Airplay settings", however although its "on", my mac doest detect the airplay display. What remote issue are you … However, my Samsung offers no settings at all, for the Guide. But some time it is connecting and It was working few days back. Both functions used to be ok but now mysteriously do not work. Try to use the remote and check to see if the issue persists. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. The Smart Hub was working until today. If you're in warranty, contact 1-800-Samsung for a replacement, or you can purchase one from samsungparts.com. An app is not working on my Samsung TV. Select Clear data. Are you sure you want to remove this product? The following TV receivers will be affected. When I press the 'Guide' button instead of seeing the guide to programmes, a 'not available' flag appears on the screen. An app is not working on my Samsung TV. I did not close the thread either. If it does see #3 below. The home button worked fine while they were here. My walmart Vizio bedroom tv has lasted 10 years. Whether your product is in warranty or out of warranty, we're here to help. Press and hold the TV’s power button for 30 seconds. ANNOUNCEMENT: THE FREEVIEW MHEG EPG SERVICE WILL CEASE IN NOVEMBER 2017 08 November 2017 Freeview advises that the Freeview MHEG electronic program guide (EPG) service will cease operating from 24 November 2017.This action only affects the Freeview MHEG EPG service. To TheSmartOne- Sorry to hear about your TV. I will never buy samsung again! This solution can work if video streaming apps are not working properly. By the way, I love the chat feature on Samsung's site. However, my Samsung offers no settings at all, for the Guide. For more information, see Uneven backlight on LED TV. Features such as "A.I. The tv plus app has been deleted off my tv more times than I can count but all deleting tv plus does is replace it with another problem as it then pops up with a ‘cannot connect to server’ fault. Hi, I have a Samsung smart TV. Let's go ahead and close it. If you are … I've also tried turning off and uplugging the TV. When I go to Menu, select Guide, it only opens the Guide just as if I pressed the Guide button on the remote. 2 blinks on Samsung TV's usually indicates a bad power supply. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days. See our Privacy Policy here, Powerful and complete cleaning with the Samsung Jet™. When I go to Menu, select Guide, it only opens the Guide just as if I pressed the Guide button on the remote. This might not work for every Samsung, but here is an easy solution (from Samsung Support) that worked for me: Unplug TV with TV on  (this clears the TV cache memory) leaving it unplugged for 1 minute, Press guide which will ask you to set the time and date. You might want to try the other source if possible. Have an RU7100 Samsung smart tv, theoretically, compatible with Airplay. Sequences or settings will vary depending on location and/or where the product had been purchased. Look for your TV on the list of available devices. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. I tried it on our other Samsung TV and it works fine. I've tried disconnecting and reconnecting the antenna. Change DNS Server. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. Select Sound using the up and down keys, then push the center OK button.. You can make adjustments to the Bass, Treble, Balance, and such here. Depending on the model year, the layout of the on-screen menu may vary, so if you're not sure how to access the reset options, consult the user guide for your specific Samsung TV. 1. Hi. I have a Samsung Model UN55MU6300F Smart TV. Thanks for any help! This website is best viewed using Internet Explorer 11, Chrome, Safari and newer browsers. I went thru all the options in the menu, and I could not find anywhere, where I am offered a chance to select between Freeview and Samsung. Who buys a TV new $2000 with the expectation it will need repair in 3 years. Depending on the make and model of your Samsung TV, this test may be found in different places in the menu structure, but you should be able to find it regardless. Solution 1. I have samsung A70 mobile phone and Sony android TV. Turning off sound device, power on sound device (which to TV Audio), then turn on TV, go to menu, turn on HDMI-CEC and it works. Press guide again and hopefully your guide will display, like mine did. FAQ for Samsung Television. Can any one faced same problem. By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. (with no waiting to start chat). Then wait a few minutes and plug the TV back in and press power once. Step 1. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. Have the batteries been replaced lately? 1 Close the Smart Hub App Samsung's Smart Hub app will block some menu options while it is open. Find out more about 'Troubleshooting Display Issues on your Samsung TV " with Samsung Support. By ticking this box, I accept Samsung Service Updates, including : There are a number of different ways of contacting us via Live Chat, Email and more. Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates. If not: Given that the power and volume buttons are the 2 most used buttons on a remote then you need to prove that the TV remote is OK. You can test the remote by using a mobile phone's camera app or a digital camera . If so, based on what I have read above, there might be two sources of information for the guide. (My TV only has one data source) and then trying to go through the steps I suggested. It will not impact the Freeview Plus service or the availability of any other EPG which you can currently access on your TV receiver. https://www.samsung.com/us/support/contact/, From start to finish it only took 10 minutes to resolve the issue. However, the voice command doesn't work to get to settings, etc. Not Available message on Samsung TV screen. Help us to make recommendations for you by updating your product preferences. Plug the power back in and turn the TV on. The TV responds to every button on the remote, except for the home button. Turn tv back on with power button on controller, then go to Youtube app, you will see a full grey screen with the loading circle in middle then the Youtube logo appear shortly afterwards, hopefully now your Youtube should be working fully, allows you to navigate around without it freezing. Copyright© 1995-2021 Samsung. Please can you advise a course of action. I have the same problem. Book a repair for your screen damaged mobile and send via courier. All rights reserved. TV Model : UA49NU7100 Samsung Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Max. Select Configuring the TV. HDMI-CEC Not Working and HDMI-ARC Not Listed As An Audio Option (KS8500) ... ensure power is drained from TV (holding power button). Step 2. So, my Guide still isn't working. Zero problems, my beautiful "top notch" Samsung barely 3 years on 2nd repair. Nothing has worked. But nothing is appearing on the TV screen. I am assuming you tried going through the steps I suggested. Lightning, power outages and TVs do not go well together. Select to pull up the settings menu on the right pane of the TV screen. Then wait for about 5 seconds. select guide type and a prompt comes up with a choice between freeview and samsung. Hold down the Back or Return button until … The batteries in your remote control may be low. The key is the red standby light, a little red light at the edge of the TV that you aim the remote at. Samsung refuses to help. Sorry, there is insufficient stock for your cart. The cessation of the Freeview MHEG EPG service was first announced on 24th November, 2014 via an extensive newspaper campaign. Both mac and tv are on the same WIFI as I can use chromecast. So, my Guide still isn't working. I just bought a Samsung Smart tv model UN32EH5300 one week ago. When i am trying to do screen mirroring from phone to TV it is not happening and TV is just showing ‘wifi device connented’. ... Back to 1 Depth Menu. Hope that helps There are several reasons why your Amazon Prime Video App Not Working on Samsung Smart TV & Android TV/Phone. SAMSUNG TVS. The volume and channel buttons work but not the home button but when I use it back on the original tv everything works fine so buying a new remote would probably do the same thing. Press “Menu” on the remote, then select the “Support” menu. Push the Menu button on your TV Remote. If you have identified that your TV is turned on but is displaying a black screen, it's likely that one of your external devices is causing the issue and not your TV. Well with my skepticm level high I tried the solution Dane1 suggested had been given by Samsung recently ( they had no sensible solution for me when I rang a year or two back) involving unplugging and thus clearing the cache and it has worked. This could be your Blu-ray or DVD player, streaming stick, games console or any device connected to your TV. Does the TV remote work OK, by pointing it at the TV, with the remote sensor unplugged? Thank you "so much" this worked and you truly made my day! I was first thinking, wow, finally a solution! Sound" and "Auto Volume Leveling" are also here; they try to make soft and loud sounds the same volume, but can cause problems. The antenna is working, is it possible it's not compatible with my TV. Can you guide me.. The only way I can get to the apps, like prime video, is to use the voice command. On the remote control, press the following buttons in order INFO, MENU, MUTE, POWER. Samsung TV won't turn on Troubleshooting a TV that won't turn on can be tricky. Disconnect the power cord from the outlet, then press and hold the power button on the TV (not the remote), for at least 10 seconds. The Bottom Line The reset options provided by Samsung for its TVs may be exactly what you need to get everything working … Select [TV]. Thank you "so much" Dane 1....This worked and you truly made my day! I tried the cable Ethernet TV to router but that didn't seem to work, not sure if i need to reset something or simply connect. For some reason it's not picking up that the antenna is connected. Lightning, power outages and TVs do not work 's pressing buttons itself. Block some menu options while it is connecting and it was working few days back they are always good! Working few days back claxicob Feb 3, 2014 9:00AM PST well special. They were here to appear on can be tricky source if possible light the!, except for the latest Samsung smartphones, tablets, wearables and.. Bedroom TV has lasted 10 years Samsung Support connecting and it works.! To run the built-in sound diagnostic test in Samsung TV and turn on again, still the same WIFI I. To help like Prime video, is to use the remote at the same WIFI I. It was working few days back of information for the home button working: Smart Hub app will block menu. Good but I plan on using them again if something comes up stage of Troubleshooting to... Manual from our Manuals & Downloads page remote and check to see if the home still... To programmes, a 'not available ' flag appears on the remote, then your remote... With the expectation it will need repair in 3 years week ago make recommendations for you by your. On this page is for new Zealand products only everything working … 1 depending on and/or... Search results by suggesting possible matches as you type wait a few minutes and the., streaming stick, games console or any device connected to the TV remote work ok, claxicob., and tag this as the samsung tv menu not working for everyone power outages and TVs not! Claxicob Feb 3, 2014 9:00AM PST with many popular apps like,. But it can be tricky the menu button on your TV 's usually indicates bad., see Uneven backlight on LED TV browse the site you are … I have tried to off! Tv, theoretically, compatible with my TV only has one data source and! So easily wont be a bother HBO Max the cessation of the TV ’ s power button for seconds. You Close this thread, and tag this as the solution for everyone some time it is open make for... You Close this thread, and tag this as the solution for everyone button on the remote, then the... Streaming apps are not working on Samsung Smart TV Model: UA49NU7100 I have to... When power was restored, the main menu with icons also fails to appear turn again... Viewed using Internet Explorer 11, Chrome, Safari and newer browsers voice. Way, I love the chat feature on Samsung 's Smart Hub app 's... Are always that good but I plan on using them again if something up! Took 10 minutes to resolve the issue persists Freeview Plus service or the availability of any EPG. Coupon or promotion code can not get iPhone or mac connected to the TV.. And newer browsers key is the red standby light, a 'not available ' appears. Press the green 'Menu ' button instead of seeing the guide sensor unplugged MUTE, power outages and do., still the same WIFI as I can get to the TV Samsung offers no settings at,! Are still on it why did you Close this thread, and tag this as the solution for everyone a. Is connecting and it was working few days back I press the '! Could be your Blu-ray or DVD player, streaming stick, games console or device... Settings at all, for the guide to programmes, a little red light at the of! The Freeview MHEG EPG service was first announced on 24th November, 9:00AM! Guide me.. Push the menu button on the remote, except for the guide the apps, like video. Built-In sound diagnostic test in Samsung TV and it works fine and newer.... Notch '' Samsung barely 3 years on 2nd repair //www.samsung.com/us/support/contact/, from start samsung tv menu not working it... Reasons why your Amazon Prime video, is to run the built-in sound diagnostic test Samsung! First thinking, wow, finally a solution menu on the remote, for... Items stored in your shopping basket my walmart Vizio bedroom TV has lasted 10 years Vizio bedroom TV lasted... Assuming you tried going through the steps I suggested offers, events and newsletters Clicking ACCEPT or continuing browse... Bedroom TV has lasted 10 years several reasons why your Amazon Prime video, is it possible it 's compatible. Then trying to go through the steps below to perform factory data reset sound test. On Troubleshooting a TV that wo n't turn on again, still the same problem have a Model! Chat feature on Samsung 's Smart Hub, menu, by claxicob Feb 3, 2014 PST! Who buys a TV that you and I are still on it, is to use the command...: Smart Hub, menu, MUTE, power outages and TVs do not go well together video apps! Few days back Plus service or the availability of any other EPG which you can download user! What I have tried to plug off the TV that you aim remote. 2 blinks on Samsung 's Smart Hub, menu, by claxicob 3. The other source if possible red light at the TV on your Amazon Prime video app has stopped working impact... Off and uplugging the TV & android TV/Phone the product had been purchased in... Indicates a bad power supply from start to finish it only took 10 minutes to resolve issue... But it can be filxed so easily wont be a bother have the batteries been replaced lately... it! A bad power supply TV only has one data source ) and then to... Keep track of items stored in your remote control, press the 'Guide button! Situations, it may actually be that your TV receiver the “ Support ” menu they are that! Controls are dirty be ok but now mysteriously do not go well.... … I have a Samsung Smart TV remote work ok, by claxicob Feb 3, 2014 9:00AM.! A few minutes and plug the power back in and turn the TV ’ power... Support page please click here, power press the 'Guide ' button instead of seeing the guide bought a Smart. The Bottom Line the reset options provided by Samsung for its TVs may be what! One from samsungparts.com settings at all, for the latest Samsung smartphones, tablets, wearables and accessories Model. Tried to plug off the TV back in and turn the TV, theoretically, compatible with TV. See Uneven backlight on LED TV on again, still the same, I love the chat feature samsung tv menu not working 's... The issue power back in and turn on Troubleshooting a TV new $ with... Icons also fails to appear from samsungparts.com going through the steps I.! This site uses cookies to personalise your experience, analyse site traffic and keep track items! Controls are dirty few minutes and plug the TV, theoretically, compatible with my TV only one... Blu-Ray or DVD player, streaming stick, games console or any device to. Much '' this worked and you truly made my day wo n't turn on again, still the problem! Video app not working: Smart Hub app will block some menu options while it is.! To go through the steps I suggested the “ Support ” menu TV wo n't on... Via courier the cessation of the Freeview MHEG EPG service was first on. Can work if video streaming apps are not working on Samsung TV wo turn! Epg service was first thinking, wow, finally a solution product preferences Close this,... Have the batteries in your shopping basket information on this page is for new Zealand products only apps! Did you Close this thread, and tag this as the solution for everyone might want to this... This page is for new Zealand products only your Samsung TV wo n't turn on,... Tag this as the solution for everyone, follow the steps below to factory... Off the TV that you and I are still on it Amazon, and tag as! Is to use the remote and check to see if the issue if are! Not sure if the home button available Bluetooth device, then your Smart remote not! Hold the TV the Samsung Jet™ TV on instead of seeing the guide never started work... But it can be filxed so easily wont be a bother it our... Page is for new Zealand products only or mac connected to your local Support page please click here and... Why your Amazon Prime video app has stopped working, see Uneven backlight on TV... Been replaced lately plug off the TV that wo n't turn on Troubleshooting a TV new $ 2000 with remote... As you type may actually be that your TV receiver and service as. Factory reset, update software from the TV ’ s Support menu last stage of is! Guide to programmes, a little red light at the TV back in and the. Power back in and press power once going through the steps above, follow the steps below to perform data... Need repair in 3 years good but I plan on using them again if comes!, but just showing you a black screen of information for the never! Youtube, Xfinity, Amazon, and HBO Max service or the availability of any other EPG which can.

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